FAQ

Frequently Asked Questions

General

How can I cancel my order?
Please email us at contact@marenax.com with your order number and reason for cancellation. If your order has already shipped, cancellation is no longer possible.

What if I don’t receive my full order?
If you haven't received your full order, please contact our support team.

Returns

How long do I have to return an item?
You have 30 days from the delivery date to return your items, except for personalized products.

Who pays for return shipping?
Customers are responsible for return shipping costs.

Shipping

Where do you ship?
We currently ship worldwide.

How long does shipping take?
Please refer to our shipping information page for more details.

Help
For additional questions, contact us at contact@marenax.com